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Terms of service

Homebound – Terms of Service

Last updated: November 11, 2026

These Terms of Service ("Terms") apply to your use of the Homebound website and to any purchase you make from us, including the Rescue Club subscription. "Homebound", "we", "us" and "our" mean the operator of this website. By using our site or placing an order, you agree to these Terms. Please read them carefully, especially Section 3 (Subscription and automatic renewal).

1. Who can order

You must be at least 18 years old, or the age of majority where you live, to place an order. You agree to give us accurate information, including a valid email address and shipping address.

2. What we sell

Homebound sells pet toys. Each order is paired with a real adoptable dog in Alabama ("your rescue") that you can follow through our My Rescue page.

  • Your rescue's profile shows their photo, name, basic details and current status (available, in foster or adopted).
  • We check each rescue's status regularly and update it on the My Rescue page. Status updates depend on information from the shelter, so there may be delays and we can't guarantee that every change will appear immediately.
  • Several customers may follow the same rescue.
  • While your subscription is active, each time your rescue is adopted we'll pair you with a new rescue to follow.
  • Following a rescue does not give you any right to adopt, visit or contact that animal, and we don't guarantee that any rescue will be adopted within a set time.
  • Homebound is an independent business. We are not a shelter or rescue organisation and we do not handle adoptions. Your purchase is not a donation to any shelter or charity.

3. Subscription and automatic renewal

Rescue Club is a monthly subscription with a 2-month minimum term. After the minimum term, it renews automatically every month until you cancel.

  • Price and billing. When you sign up, you're charged the subscription price shown at checkout (currently $14.99 per month plus any applicable taxes) on the day you order. You'll then be charged the same amount every month on the same date, using the payment method you provided, until you cancel.
  • What each billing period includes. Your first order includes one toy, shipped once. Each monthly payment after that continues your access to rescue tracking on the My Rescue page. No additional toys are shipped with your monthly payments. When your rescue is adopted, we'll pair you with a new adoptable rescue to follow, at no extra cost, for as long as your subscription is active. We'll email you when your new rescue is ready, and they'll appear on your My Rescue page.
  • 2-month minimum. Every Rescue Club subscription includes a minimum of two monthly payments: your first payment at checkout and one renewal payment one month later. You can't cancel the second payment, and it won't be refunded if you cancel early. After your second payment, you can cancel at any time.
  • Consent. By completing checkout for Rescue Club, you agree to the 2-month minimum and to be charged automatically every month as described above until you cancel.
  • How to cancel. You can send a cancellation request at any time, for any reason, by emailing homeboundtoys@gmail.com with the subject line "Cancel" and the email address you ordered with. We'll confirm your cancellation by email.
  • When cancellation takes effect. If you cancel before your second payment, your subscription will end after your second payment is taken. If you cancel after your second payment, it ends before your next billing date, as long as you cancel before that date. Once you cancel, you won't be charged again. Your access continues until the end of the month you've already paid for.
  • Price changes. If we change the subscription price, we'll email you at least 30 days before the new price applies. If you don't want to continue at the new price, you can cancel before it takes effect.
  • Failed payments. If a payment fails, we may retry it or pause your subscription until it's updated.

4. Refunds

  • Subscription charges. Monthly charges are non-refundable once billed, and we don't give partial refunds for unused parts of a month, except where required by law. If you were charged after you cancelled, or charged in error, contact us and we'll refund that charge.
  • Damaged or wrong items. If your toy arrives damaged or you received the wrong item, email us within 7 days of delivery with your order details and a photo. We'll send a replacement or refund the item.
  • See our Refund Policy for full details.

5. Shipping

Shipping is free on orders within the United States. Delivery times are estimates and aren't guaranteed. See our Shipping Policy for details.

6. Pet safety

Our toys are made for supervised play. No toy is indestructible. Always supervise your pet while they play, check the toy regularly and throw it away if it becomes damaged or pieces come loose. Choose a toy suitable for your pet's size and chewing habits. We're not responsible for any injury, illness or damage caused by unsupervised use, misuse, or continuing to use a damaged toy. See Sections 12 and 13.

7. Rescue photos and information

Rescue photos and details are shared with permission and are for your personal viewing only. Please don't copy, sell or republish them. Information about each rescue is provided in good faith based on what's available to us, and may change at any time.

8. Payments

Payments are processed securely by our third-party payment provider. We don't store your full card details. Prices are in US dollars and may change, but changes won't affect an order you've already placed (see Section 3 for subscription price changes). We may refuse or cancel an order, for example if a price was listed in error or we suspect fraud. If we cancel an order you've paid for, we'll refund you in full.

9. Your account and the My Rescue page

Access to your rescue's page is linked to the email address you used at checkout. Keep that email address up to date by contacting us if it changes. Don't share access with people outside your household.

10. Intellectual property

All content on this site, including text, graphics, logos and design, belongs to Homebound or its licensors and may not be copied or reused without our permission.

11. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE, PRODUCTS, RESCUE INFORMATION AND TRACKING SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We don't warrant that the site or the My Rescue page will be uninterrupted, error-free or always up to date, that rescue information is complete or accurate, or that any rescue will be adopted.

12. Assumption of risk

You understand that any pet toy can be chewed, broken or swallowed, and that pets can react unpredictably. You choose whether a toy is suitable for your pet and you're responsible for supervising its use. To the fullest extent permitted by law, you assume all risks associated with your pet's use of our products.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • HOMEBOUND AND ITS OWNERS, OPERATORS, SUPPLIERS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO OUR SITE, PRODUCTS, RESCUE INFORMATION OR THESE TERMS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
  • WE ARE NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, DECISIONS OR INFORMATION OF ANY ANIMAL SHELTER, RESCUE, FOSTER, ADOPTER, CARRIER, PAYMENT PROCESSOR OR OTHER THIRD PARTY, INCLUDING ANY CHANGE IN A RESCUE'S STATUS, HEALTH OR AVAILABILITY; AND
  • OUR TOTAL LIABILITY FOR ALL CLAIMS OF ANY KIND ARISING OUT OF OR RELATING TO OUR SITE, PRODUCTS OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions don't allow certain warranties to be excluded or certain damages to be limited, so some of the above may not apply to you. In that case our liability is limited to the smallest amount permitted by law.

14. Indemnity

You agree to defend, indemnify and hold harmless Homebound and its owners, operators, suppliers and service providers from any claims, losses, damages, liabilities and costs (including reasonable legal fees) arising out of your use or misuse of our products or site, your pet's use of our products, your breach of these Terms or your violation of any law or the rights of a third party.

15. Disputes, arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

  • Contact us first. Before bringing any claim, you agree to email us and give us 30 days to try to resolve it informally.
  • Binding arbitration. Any dispute that isn't resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small claims court if it qualifies.
  • No class actions. You and Homebound agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.
  • Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.
  • Opt out. You can opt out of this arbitration agreement by emailing homeboundtoys@gmail.com within 30 days of your first purchase with your name and the subject line "Arbitration Opt-Out".

16. Events outside our control

We're not responsible for any delay or failure to perform caused by events outside our reasonable control, including carrier delays, supplier problems, shelter closures, natural disasters, outages or government actions.

17. Severability and entire agreement

If any part of these Terms is found unenforceable, that part will be limited or removed to the minimum extent necessary and the rest of these Terms will remain in full effect. These Terms, together with our Privacy, Refund and Shipping Policies, are the entire agreement between you and Homebound about your use of our site and products. Our failure to enforce any part of these Terms isn't a waiver of our right to do so later.

18. Privacy

How we collect and use your personal information is described in our Privacy Policy.

19. Governing law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law rules.

20. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version on this page with a new "Last updated" date. If we make a material change to the subscription terms, we'll email active subscribers before it takes effect.

21. Contact

Questions about these Terms or your subscription? Email homeboundtoys@gmail.com. We aim to reply within 1 to 2 business days.