Homebound – Shipping Policy

Last updated: November 11, 2026

Where we ship

We currently ship to addresses within the United States only.

Shipping cost

Shipping is free on every order.

What ships

Your toy ships once, with your first Rescue Club order. Monthly subscription payments after that cover ongoing rescue tracking on the My Rescue page, and no additional items are shipped with them.

Processing time

Orders are processed within 2 to 4 business days. We don't process or ship orders on weekends or US holidays.

Delivery time

Once your order ships, delivery usually takes 6 to 12 business days. Delivery times are estimates, not guarantees, and can be longer during busy periods such as the holidays or because of carrier delays.

Tracking your order

When your toy ships, we'll email you a tracking number so you can follow your delivery. Tracking can take a few days to update after dispatch.

Order tracking for your toy is separate from your rescue. To see your rescue, go to My Rescue on our website and enter the email you ordered with.

Lost or delayed orders

If your tracking hasn't updated for 7 days, or your toy hasn't arrived within 20 business days of your order, email homeboundtoys@gmail.com and we'll look into it. If a package is confirmed lost in transit, we'll send a replacement or refund the cost of the toy.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we'll try to update it before your order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Questions

Email homeboundtoys@gmail.com and we'll reply within 1 to 2 business days.