Homebound – Refund Policy

Last updated: November 11, 2026

We want you and your pup to love Homebound. This policy explains how refunds, returns and cancellations work for your toy and your Rescue Club subscription.

How Rescue Club billing works

Rescue Club is a monthly subscription with a 2-month minimum term: your first payment at checkout and one renewal payment a month later. Your first payment includes one toy, which ships once. Each monthly payment after that continues your access to rescue tracking on the My Rescue page. No additional toys are shipped with monthly payments. When your rescue is adopted, we'll pair you with a new rescue to follow at no extra cost. Your subscription renews automatically every month until you cancel.

Cancelling your subscription

You can cancel anytime by emailing homeboundtoys@gmail.com with the subject line "Cancel" and the email address you ordered with. We'll confirm your cancellation by email.

• 2-month minimum: if you cancel before your second payment, your second payment will still be taken and your subscription will end after it. The second payment isn't refundable.
• After your second payment, cancel before your next billing date to avoid being charged for the following month.
• After you cancel, you won't be charged again, and you'll keep access to your rescue until the end of the month you've already paid for.

Subscription charges

• Monthly charges are non-refundable once billed, and we don't give partial refunds for unused parts of a month, except where required by law.
• If you were charged after you cancelled, or charged by mistake, email us within 30 days of the charge and we'll refund it in full.

Damaged, defective or wrong items

Please check your toy when it arrives. If it arrives damaged or defective, or you received the wrong item, email homeboundtoys@gmail.com within 7 days of delivery with your order email and a photo of the problem. We'll send a free replacement or refund the cost of the toy. You won't need to send the item back unless we ask.

Change-of-mind returns

Because our toys are pet products, we can't accept returns of toys that have been used or played with. If your toy is unused and in its original packaging, you can request a return within 14 days of delivery by emailing us first. We'll reply with return instructions. You're responsible for return shipping costs for change-of-mind returns. Items sent back without contacting us first can't be accepted.

Once we receive and inspect an approved return, we'll refund the cost of the toy. Rescue tracking already provided isn't refundable.

Lost or missing orders

If your tracking hasn't updated for 7 days, or your toy hasn't arrived within 20 business days of your order, email us and we'll look into it. If a package is confirmed lost in transit, we'll send a replacement or refund the cost of the toy.

How refunds are paid

Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.

Questions

If something's not right, please email us before contacting your bank. Most issues can be fixed quickly. Email homeboundtoys@gmail.com and we'll reply within 1 to 2 business days.

This policy doesn't affect any rights you have under applicable consumer protection laws.